Privacy Policy

Last updated: October 2026

Who We Are

Calm Tides Wellbeing CIC provides workshops, community projects, professional training, supervision and specialist support services.

Contact details:

Calm Tides Wellbeing CIC
Email: sarah@calmtideswellbeing.com
Phone: 07803 100889
Website: www.calmtideswellbeing.com

If you have any questions about this policy or how your data is used, please contact us using the details above.

What Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Telephone number

  • Information submitted through contact forms

  • Information provided when booking a consultation

  • Information provided through enquiries about training, workshops or services

  • Information provided when downloading resources from our website

We may also collect certain technical information automatically when you visit our website, such as:

  • IP address

  • Browser type

  • Device information

  • Website usage data

  • Pages visited and time spent on the site

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Arrange consultations or services

  • Communicate about workshops, training and support services

  • Deliver services you have requested

  • Provide downloadable resources

  • Improve our website and services

  • Meet legal and regulatory requirements

We will only use your information where we have a lawful basis to do so.

Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

Consent

Where you have given us permission to contact you or process information for a specific purpose.

Legitimate Interests

To respond to enquiries, communicate about services and improve our website.

Contract

Where processing is necessary to provide services you have requested.

Legal Obligation

Where we are required to retain or disclose information by law.

Booking Consultations

Consultation bookings may be managed through Practice Better.

When you book through Practice Better, your personal information is processed in accordance with both this Privacy Policy and Practice Better's own privacy policies and terms.

We encourage users to review Practice Better's privacy information when using their booking systems. https://practicebetter.io/privacy

Website Hosting

Our website is hosted by Squarespace.

Squarespace may collect technical information necessary to operate and secure the website. Information handled by Squarespace is subject to their own privacy and security practices.

Analytics

We may use website analytics tools, such as Google Analytics, to help us understand how visitors use our website and to improve user experience.

Analytics information is collected in an aggregated and anonymised form where possible and is not used to identify individual visitors.

Downloadable Resources

When you download guides, resources or other materials from our website, we may collect information that you voluntarily provide in order to make those resources available to you.

We will only use this information for the purposes stated at the time it is collected.

Data Sharing

We do not sell, rent or trade your personal information.

Information may be shared with trusted third-party providers where necessary for the operation of our services, including:

  • Squarespace

  • Practice Better

  • Website analytics providers

  • Email and communication services

Third-party providers are only given access to information necessary for delivering their services and are expected to handle your data securely and lawfully.

Data Security

We take reasonable steps to protect the personal information we hold from loss, misuse, unauthorised access, disclosure or alteration.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

How Long We Keep Information

We will retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, meet legal obligations or resolve disputes.

When information is no longer required, it will be securely deleted or anonymised.

Your Rights

Under UK GDPR, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information

  • Restrict processing in certain circumstances

  • Object to processing in certain circumstances

  • Request transfer of your data where applicable

  • Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details provided above.

Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve your concerns.

You also have the right to lodge a complaint with:

Information Commissioner's Office (ICO)
Website: https://ico.org.uk

Changes to This Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page and will take effect immediately upon publication.